Accessibility commitment
Prospera Credit Union is committed to ensuring our products, services, and digital experiences are accessible to all customers, including people with disabilities. Everyone deserves equal access to banking — and we're continually working to remove barriers.
Digital accessibility
Our Online Banking platform and public website are designed to conform with WCAG 2.1 Level AA guidelines. We regularly audit our digital properties with automated tools and manual testing by accessibility consultants, and we work to identify and resolve barriers promptly.
- Keyboard navigation support throughout Online Banking — all functions accessible without a mouse
- Screen reader compatible markup with ARIA labels, landmarks, and live regions
- Sufficient color contrast ratios (minimum 4.5:1) across all text and interactive elements
- Resizable text up to 200% without loss of functionality or content overlap
- Alternative text for informational images; decorative images marked appropriately
- Focus indicators visible on all interactive elements for keyboard users
- Form fields with associated labels, error messages, and instructions
- Skip navigation links to bypass repetitive header content
Online Banking accessibility features
High contrast mode
Enable high contrast display from Settings → Display. Increases contrast between text, backgrounds, and interactive elements.
Large text option
Increase base font size across the Online Banking interface for improved readability.
Screen reader support
Tested with JAWS, NVDA, and VoiceOver. Transaction lists, balances, and forms are fully navigable by screen reader.
Voice commands
Compatible with voice control software on desktop and mobile for hands-free navigation.
Branch & phone accessibility
Branch services
Wheelchair-accessible entrances and service counters at all branches. ATMs with audio guidance and tactile keypads. Large-print statements and agreements available upon request.
TTY / Relay
TTY users can reach us at 1-800-555-0199. Relay operators are welcome on all customer service lines. Video relay service (VRS) supported for ASL users.
Assistance requests
Need an accommodation for a branch visit or phone call? Contact us in advance and we'll arrange appropriate support.
Service animals
Service animals are welcome in all Prospera Credit Union branches and offices in accordance with ADA guidelines.
Accessible documents
We provide account statements, disclosures, and agreements in accessible formats upon request:
- Large print (18pt minimum font)
- Braille documents for account agreements and key disclosures
- Audio CD recordings of statements and disclosures
- Accessible PDF format compatible with screen readers
To request an accessible document, call +1 236 500 9933 or email accessibility@prosperabbk.com. Please allow 5–7 business days for Braille and audio format requests.
Ongoing commitment
Accessibility is an ongoing effort, not a one-time project. We conduct annual third-party accessibility audits, train our development teams on inclusive design practices, and incorporate accessibility requirements into our product development lifecycle.
We review customer feedback about accessibility barriers and prioritize fixes based on impact. Our goal is to meet WCAG 2.1 Level AA across all digital properties and provide equivalent service in branches and by phone.
Feedback & assistance
We welcome your feedback on the accessibility of Prospera Credit Union products and services. If you encounter an accessibility barrier — online, by phone, or in a branch — please let us know and we will work to provide the information or service you need through an alternative method.
accessibility@prosperabbk.com
Response within 2 business days
Phone
+1 236 500 9933
Ask for the Accessibility Services team
Prospera Credit Union Accessibility Services
100 Financial District
New York, NY 10005